Terms & Conditions

Booking Terms and Conditions

Thank you for choosing Timeless Athens Tours. These terms explain how your private tour or transfer works, what’s included and what we need from you, so that everything on the day runs smoothly. If anything isn’t clear, just ask us.

1. Please read these Terms and Conditions carefully before using this website. When you make or accept a reservation through our website, contact form, phone or email and book a service with our company, you confirm that you have read, understood and fully accept all of our Terms and Conditions. If you do not agree with any part of them, please do not use this website.
2. All services booked through this website are carried out in vehicles with a valid commercial licence.
3. Our tours run every day of the week, at the time you request on our reservation form.
4. Tour times depend on the opening hours of the archaeological sites and museums included in the tour. For Athens tours starting from a cruise ship at Piraeus port, we recommend starting no later than 08:00. For tours that go beyond Athens, starting from a cruise ship at Piraeus or from a hotel in Athens, we suggest starting at 08:30.
5. The order of the stops in the tour itinerary may change because of circumstances beyond our control.
6. Please note that your driver is not allowed to enter archaeological sites and museums to guide you. Only licensed guides authorised by the Greek Ministry of Culture may do so.
7. If you would like a licensed guide to accompany you at the archaeological sites and museums, we can arrange one for you, or you can find a licensed guide yourself. If your licensed guide stays with you for the whole tour, they will travel in the vehicle with you, so one extra seat is needed. For example, if there are 3 people in your party, please select 4 people in the menu so that we send the right vehicle.
8. By law, all accredited (official) licensed guides are freelance professionals. They are hired by the operator on your behalf, and guides are paid in cash only.
9. Rates include tolls, fuel, parking fees and baggage charges. VAT is included.
10. Rates do not include drinks, meals, entrance fees, accommodation, licensed guides (optional, at extra cost) or gratuities.
11. A night surcharge of 20% applies to all services between 23:30 and 06:30.
12. Your driver will wait up to 60 minutes after the confirmed pickup time. Please be on time, so that you are not considered a “no-show” and charged accordingly.
13. After booking, you will receive a confirmation email with all the details and important information about your service. Please print it and keep it with you during your tour or transfer.
14. You must give us a valid mobile phone number that you, or another member of your party, will have during the tour. Please make sure roaming is switched on and that the phone stays on and can receive our calls and text messages when needed. Without such a number, we may not be able to contact or find you.
15. Baggage travels at the owner’s risk throughout the booked service (tour or transfer), unless insured. Small items such as coats, wraps, cameras, mobile phones, purses and other hand luggage are entirely the passenger’s responsibility. Please do not leave such items in the vehicle.
16. Children’s seats: under EU Directive 2003/20/EC, children must sit in a suitable child seat until they are 12 years old or 135 cm tall. Licensed taxis are an exception. If no child seat is available, children aged 3 or over may travel wearing an adult seat belt. Children under 3 must use a child seat.
17. Wheelchairs: if anyone in your party uses a wheelchair, please tell us when you book, so that we can send a suitable vehicle. We also need to know whether the wheelchair is folding or manual, and whether it has a battery and/or motor. The same applies to mobility scooters.
18. Tour rates: the rates shown are valid for pickup and drop-off within the city limits of Athens and Piraeus. If your location is outside these limits, there may be an extra charge depending on the distance.
19. Weather and other events: all our services are subject to weather conditions, traffic regulations and unforeseen events beyond our control, such as strikes, protests or floods. If such an event prevents the service from being carried out properly, we will make every reasonable effort to deliver it. If those efforts fail, we cannot be held responsible for non-performance.
20. Travelling straight after your tour: if your tour ends at the airport or port and you have a fixed departure, such as a flight or cruise, please follow your driver’s timing instructions closely. We also recommend travel insurance in case you miss your departure. We always do our best to get you there on time, but delays beyond our control can happen. By booking with us, you accept our Terms of Service and confirm that you have made the arrangements needed to avoid disappointment.
21. How our services are provided: under Greek law, all our services are provided as car rental with a driver. The minimum rental period is three hours, however long the service actually takes. We reserve the right to provide the service in the way we consider best, which may include our own company cars, a hired car with driver, a taxi or a subcontractor, depending on availability and other conditions.
22. We reserve the right to add to, change or remove any part of these Terms and Conditions without notice. By continuing to use our website after a change, you accept it. Please check the Terms and Conditions each time you use our website so that you are aware of any changes. We may also change or suspend any content on our website, including product and service details, temporarily or permanently.
23. Pickup from Piraeus port: local law requires the person who books to give us an accurate list of the names and surnames of everyone in the party in advance, so that we can prepare the required passenger lists. If the list is wrong about the names or the number of passengers, we reserve the right to cancel the services without a refund.
24. Legal contract and complaints: by booking a service with us, you enter into a legal contract. If anything goes wrong during your tour or transfer, please call us straight away, or ask your driver to contact our office. If you did not report the problem during the service, you agree to tell us by email within 21 days, so that we can make reasonable efforts to put it right before any complaint is published. Not keeping to this agreement is considered a breach of the contract terms.
25. Baggage: Mercedes sedan/saloon (1–3 people): up to 3 pieces of luggage of max. 63.5 × 45 × 28 cm (25 × 18 × 11 inches), or 2 larger pieces. Mercedes minivan or minibus: 1 piece of luggage of that size plus 1 carry-on (max. 3 kg) per person. Please tell us exactly what luggage your party has whenever you book a transfer.
26. If you have any questions about these Terms and Conditions, or anything is unclear, please email us or use our contact form. We’ll be glad to help. Please write to us in English.